Case Scan document handling

When you submit a Free Case Scan, CaseClearly stores the uploaded PDF, JPG, or PNG and the resulting limited scan in private application storage. We use them only to provide the scan and make it available to the signed-in account that submitted it.

We do not request your name, email, case number, or document text in the Case Scan form. Your account information is handled through the sign-in system separately from the scan form.

The uploaded document is not placed on a public case page and the application does not display a public document URL. The account that submitted the scan can access its result and can delete the document and associated scan record. Authorized CaseClearly operators can view limited queue metadata (status, file type, file size, and timestamps) to operate the service; that queue does not display document content or document links.

When the analysis service is configured, CaseClearly sends the document to OpenAI through its API solely to generate the limited, document-grounded scan. If analysis is unavailable or fails, no result is fabricated; the signed-in account can delete the stored submission.

There is no automatic deletion schedule in the current workflow. A document and its scan remain stored until you use the deletion control or an authorized CaseClearly operator deletes the entry. Deletion removes the private document and associated scan record; the system retains only a deletion timestamp audit entry without document, account, or result content.

Do not submit a document you do not have permission to share. Do not use Case Scan for emergencies, safety concerns, immediate hearings, or time-sensitive needs for help.